Shipping, Refund & Cancellation Policy

Effective Date: July 29, 2025

Thank you for shopping with No1choice.in. Below are the details of our shipping process and policies to ensure a smooth and transparent experience for our customers.

1. Order Processing

  • All orders are processed within 1–2 business days (excluding Sundays and public holidays).

  • You will receive a confirmation email and tracking details once your order has been shipped.

2. Shipping Time & Delivery

  • Delivery time varies based on your location:

    • Metro cities: 2–5 business days

    • Other regions: 4–7 business days

  • Delays may occur due to weather, festivals, or courier issues. We appreciate your patience during such times.

3. Shipping Charges

  • We offer free shipping on all prepaid orders above ₹499.

  • A nominal delivery fee may apply for COD orders or orders below ₹499 (as displayed at checkout).

4. Courier Partners

We work with trusted courier services like Delhivery, Bluedart, and India Post to ensure your orders reach you safely and on time.

5. Tracking Your Order

Once your order is shipped, a tracking link will be sent via email or SMS. You can track the status of your package in real-time.

6. Delivery Issues

  • If your package is delayed or not delivered, please contact us at info@no1choice.in with your order number.

  • In case the delivery attempt fails due to incorrect address or unavailability, our team will get in touch to reschedule.

Refund & Cancellation Policy

At No. 1 Choice, our philosophy is rooted in Regenerative Agriculture — a commitment to sustainability, purity, and the well-being of people and the planet. Each wholesome harvest of our chemical-free pulses is nurtured with care, making them not just food, but a contribution to healthier communities and a resilient planet.

While we strive to maintain the highest quality standards, we understand that there may be situations where you need to request a refund or cancellation.

Order Cancellations

  • Orders can be cancelled within 12 hours of placing them, provided they have not yet been dispatched.

  • Once the order has been shipped, cancellations will not be possible.

Refund & Replacement Policy

We accept refund or replacement requests only under the following conditions:

  1. You have received a damaged, defective, or incorrect product.

  2. The request must be raised within 48 hours of delivery.

  3. A clear unboxing video (from opening the sealed package to showing the issue) is mandatory for processing any refund or replacement request.

Important Notes

  • Without a video, refund or replacement requests will not be entertained.

  • Opened or partially used products are not eligible for return or refund.

  • Refunds, once approved, will be processed within 7–10 business days to your original payment method.

  • Shipping charges (if any) are non-refundable.

How to Request a Refund/Replacement

  1. Email us at info@no1choice.com in with:

    • Order ID

    • Issue details

    • The mandatory unboxing video

  2. Our support team will verify your request and guide you through the next steps.

At No. 1 Choice, we are not just cultivating pulses — we are cultivating trust, transparency, and sustainability. Thank you for being part of our journey towards healthier people and a healthier planet. 🌱