Return & Refund Policy (Pulses Products)

We aim to ensure customer satisfaction with every purchase of pulses products. Please read our policy below:

1. Eligibility for Returns

• Returns are accepted only for damaged, defective, or incorrect items received.
• Products must be reported within 48 hours of delivery.
• Items must be unused, unopened, and in original packaging.

2. Non-Returnable Items

• Opened or used packages of pulses.
• Products damaged due to improper storage after delivery.
• Clearance or discounted stock (unless damaged on arrival).

3. Refund Process

• Once the returned item is received and inspected, approval will be confirmed.
• Approved refunds will be processed within 5–7 business days.
• Refunds will be issued to the original payment method only.

4. Replacement Option

• Customers may request a replacement instead of a refund for eligible items, subject to stock availability.

5. Shipping for Returns

• If the return is due to an error or damaged product, return shipping cost will be covered.
• In other cases, return shipping may be borne by the customer.

For support regarding returns or refunds, customers should contact the support team through the provided communication channel.